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About the SME MarketHub Buyer Protection Program

We want you to shop and not fret. That's why we created the SME MarketHub Buyer Protection Program.  With the SME MarketHub Buyer Protection Program, we escrow the money you pay online for your order until we are sure your items have been delivered.  That way, your money stays safe while you enjoy a seamless shopping experience.  Try it today, and spend with unlimited confidence!

We want you to shop and not fret. That's why we created the SME MarketHub Buyer Protection Program.  With the SME MarketHub Buyer Protection Program, we escrow the money you pay online for your order until we are sure your items have been delivered.  That way, your money stays safe while you enjoy a seamless shopping experience.  Try it today, and spend with unlimited confidence!

How it Works

1. Add to Cart

Add items to your shopping cart and select the ‘Online Payment’ option at checkout.


2. Make Payment

Proceed to input your delivery details and complete your order by making a payment via Card, Bank Transfer or 737.


3. Funds are Escrowed

Once your payment is successful, we escrow it until confirmation of your delivery has been received.

4. Issues with your Order?

If you do not receive your order, you can Request for a Refund and your money will be returned to your bank account.

The Refund Process


Within 24 hours of delivery, log on to your profile to request a refund



Our order management team will receive your claim and investigate


Your refund request will be forwarded to the merchant to accept 


After acceptance of the request, your account will be credited


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', u'__tablename__': u'page_content', u'obj_link': None, u'page_id': 95, u'is_luxe': None, u'_url': None, u'price': 0.0, u'obj_currency': None, u'compare_at': 0.0, u'alternate_image_url': None, u'position': 1, u'obj': None, u'page_content_container': {u'last_updated': u'2018-01-16T20:14:20', u'shop_luxe_page': None, 'page_contents': [...], u'display_title': True, u'visibility': True, u'shop_luxe_page_id': None, u'__tablename__': u'page_content_container', u'date_created': u'2018-01-16T20:09:04', u'update_count': 1, u'show_at': None, u'id': 961, u'is_deleted': False, u'title': u'Refund Request Video Guide', u'url': u'', u'page_id': 95, u'slug': None, u'short_description': u'', u'position': 5, u'type': u'', u'css': u'centered-media'}, u'target': u'', u'content_container_id': 961, u'is_deleted': False, u'content_type_id': 7, u'url': None, u'link_url': None, u'obj_orientation': None, u'nm_title': u'Refund Request Video', u'container_visibility': True, u'cover_image_url': None, u'page_content_type': {u'last_updated': u'2014-05-30T00:27:52', u'name': u'Video', u'is_model': False, u'value': u'Video', u'date_created': u'2014-05-30T00:27:52', u'__tablename__': u'page_content_type', u'is_deleted': False, u'id': 7}, u'cover_image': None, u'date_created': u'2018-01-16T20:10:14', u'content_id': None, u'cart_price': 0.0, u'quantity': 0}]
[{u'obj_caption': None, u'last_updated': u'2018-01-16T17:56:11', u'percentage_off': None, u'link_text': None, u'id': 9228, u'_cover_image': None, u'shop_url': None, u'title': u'', u'show_price': None, u'obj_shade': None, u'shop_name': None, u'content': u'

Refunds\r\n/ Return Policy

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Refund User\r\nGuide

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Buyer FAQs

\r\n\r\nCustomer Service

', u'__tablename__': u'page_content', u'obj_link': None, u'page_id': 95, u'is_luxe': None, u'_url': u'', u'price': 0.0, u'obj_currency': None, u'compare_at': 0.0, u'alternate_image_url': None, u'position': 1, u'obj': None, u'page_content_container': {u'last_updated': u'2018-01-16T20:10:52', u'shop_luxe_page': None, 'page_contents': [...], u'display_title': True, u'visibility': True, u'shop_luxe_page_id': None, u'__tablename__': u'page_content_container', u'date_created': u'2018-01-15T18:22:39', u'update_count': 10, u'show_at': None, u'id': 960, u'is_deleted': False, u'title': u'Resources', u'url': u'', u'page_id': 95, u'slug': None, u'short_description': u'', u'position': 6, u'type': u'', u'css': u'centered-text'}, u'target': u'', u'content_container_id': 960, u'is_deleted': False, u'content_type_id': 5, u'url': u'', u'link_url': None, u'obj_orientation': None, u'nm_title': u'', u'container_visibility': True, u'cover_image_url': None, u'page_content_type': {u'last_updated': u'2014-05-30T00:27:19', u'name': u'Text', u'is_model': False, u'value': u'Text', u'date_created': u'2014-05-30T00:27:19', u'__tablename__': u'page_content_type', u'is_deleted': False, u'id': 5}, u'cover_image': None, u'date_created': u'2018-01-15T18:25:16', u'content_id': None, u'cart_price': 0.0, u'quantity': 0}]